Delivery & Returns
Please note nationwide couriers are currently experiencing delays due to a surge in demand and COVID-19 restrictions, so please be patient.
CHRISTMAS DELIVERY DEADLINES
Below are the parcel post dates recommended by Australia Post for deliveries to arrive prior to Christmas.
Standard Post: Place Storksak Order by Sunday 12th December
Express Post: Place Storksak Order by Wednesday 15th December
All our orders are shipped from Sydney, NSW and we recommend that TAS, NT, WA and regional orders are placed at least 5 days prior to the above dates.
We offer free delivery on all Storksak orders over $100.
AUS & NZ Standard Delivery - Under AU $100
A flat fee of $10 is issued if you spend under $100.
Please allow 7 - 10 working days for delivery from time of ordering using standard delivery.
AUS Express Delivery - $20
Orders placed before 11am Monday to Friday will be delivered using express service from our Sydney warehouse. Please allow 1– 2 business days for capital cities
* Express Regional deliveries and WA & NT will take longer, however we will use express post/service.
AUS Want It Now Delivery - $30 - Currently Unavailable
For Sydney metro deliveries only, orders placed before 11am Monday to Thursday will be delivered the same day/evening.
Once we have received your order, we will send you a confirmation email to the address provided. This will contain your order number and details of your purchase(s). This email is only an acknowledgement that your order has been received; it is not an acceptance by us of any offers to purchase. Your entire order will be sent in one shipment. If you order an item on pre-order, your full order will not be dispatched until this item becomes available.
Once you receive the order dispatch email this will act as confirmation that your item(s) have been sent. This is the point when we have agreed to a contract with you. We reserve the right to refuse any order prior to dispatch.
At Storksak we pride ourselves on providing a superior level of quality across our brand. We appreciate that our customers want to purchase with the confidence of knowing that if they should experience an issue with the product, they will receive a high level of customer service and fair issue assessment.
We will always do our very best to ensure complete customer satisfaction, and will offer prompt exchange or refund of faulty or unwanted products within the following guidelines:
Proof of Purchase
Please email proof of purchase to email@example.com to receive a Return Number and details on how to return your product back to us.
Refund or Exchange
You can return goods for any reason in an unused condition, in the original packaging with tags attached, within 28 days of receipt for a full refund or exchange, provided a proof of purchase is given (in the form of order or till receipt). Please follow return procedure below for more information. This guarantee does not affect your statutory rights.
If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition and packaging within 28 days of purchase date. We will issue a refund on receipt of the product(s), excluding any postage costs, or exchange the item for a different style/colour if preferred. Please note that you will be required to cover the return shipping costs to our Sydney warehouse for change of mind.
Follow These Easy Steps to Process Your Return or Exchange
- Contact our team at firstname.lastname@example.org with your order number/ proof of purchase.
- You will be provided with an address to return the product to along with a “Return Reference Number” which needs to be included on the delivery label.
- Put your Storksak bag back into it's original packaging in the parcel bag or box.
- Take your parcel to the post office. We take up to 10 working days to process returns, please contact us at email@example.com with your order number if you have any questions!
Please follow the process above to send back your product:
Proof of purchase must be provided to qualify for order exchange.
Once we receive your item, we will send out your replacement Storksak bag. We aim to send out your replacement bag within five working days. Any difference in price will need to be considered before your new style is sent out to you. A member of our customer service team will be in touch with you if there are any outstanding costs to be paid or refunded, or to discuss stock availability if necessary.
Please retain your proof of postage as we cannot be held responsible for goods lost in transit to us and you may need this to hurry things along, should your parcel take a while to arrive with us.
Please note that we cannot be held responsible for any items which fail to reach us or for delays in your exchange/return reaching our warehouse. We recommend that NZ customers send their parcels via a registered trackable service and get a proof of receipt.
Please note that we can only refund same payment method on which the original transaction was made.
Here at Storksak, we believe in all of our products and hope you are as delighted with them as we are.
Our products are covered by a two year warranty from the day they were bought, when used under normal conditions and for the purpose intended.
This warranty covers faults in materials and workmanship and doesn't apply if damage is caused by unreasonable use or neglect or normal wear and tear. For any manufacturing defects within this time frame, repairs will be paid for by Storksak provided a proof of purchase can be shown.
Repairs & Replacements
If you need to have a Storksak product repaired, email our team at firstname.lastname@example.org with
- Your order number and
- Photos of your faulty product
for our team to assess your request for repair or replacement.
Please note that this policy relates to products that are faulty due to a manufacturing issue. We are unable to refund, exchange or repair products that are faulty due to misuse or external factors not relating to the manufacturing of the product.
If we agree to repair or replace your item, we will ask you to return your item to us using the returns process above. Once your item is received by our team, we will either repair the item or replace the item and return this back to you.
If you have any problems or questions, please contact our customer care team who will be happy to help you. Simply e-mail email@example.com or call +61 8347 0093, Monday – Friday between 9am and 4pm and leave a message if the phone is unattended.
Please note that Storksak’s Return Policy are guidelines meant to assist you in the sales and returns process of our products. It is in addition to our general terms and conditions and do not limit you or your customers’ statutory rights.